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Database Program Specialist

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Description

The Database Program Specialist is responsible for segmentation, analysis, and making recommendations to enhance the database marketing strategy for the SMSC Gamine Enterprise.

Utilizing analysis to identify new trends and make suggested changes to the reinvestment of our Club M guests, this strategic thinker will help drive incremental revenue from marketing initiatives, including, but not limited to areas such as promotions, VIP events, entertainment, and events.

Primary Job Duties

  • Conducts deep segmentation analysis and database mining, making continuous

    recommendations on audience segmentation and personalization for Mystic Lake, Little Six,

    and Mystic Slots database marketing campaigns.

  • Identifies and implements strategies targeting all stages of the guest lifecycle, using tools such

    as Life Time Value, to drive new member acquisition and increase retention of known guests.

  • Utilizes data and analytics to make suggestions to optimize ROI of all marketing campaigns.
  • Develops statistical models and dashboards for various marketing stakeholders. Analyzes

    marketing programs/processes and makes recommendations for improvement for their

    timeliness, accuracy, and effectiveness.

  • Collaborates with key marketing and operational leaders to offer solutions and best practice

    guidelines for direct marketing campaigns.

  • Collaborates with IT and Business Intelligence teams to suggest and implement data

    integration efforts with our database platforms, including audience targeting, list generation,

    personalization, reinvestment strategies, and campaign reporting.

  • Serves as the leader of continuous campaign optimization efforts, including analyzing

    campaign results and tests, gleaning insights and suggesting modifications to current

    programs.

  • Collaborates with the other marketing teams on process automation, including trigger-based

    campaigns, auto-responses, and nurture programs.

  • Collaborates with Business Intelligence team on data quality and governance of marketing

    data used across various reporting platforms.

  • Serves as the Subject Matter Expert in all database marketing tools. Assists in supporting and

    maintaining the platform. Works with IT and the vendor to troubleshoot all application issues

    and/or deficiencies. Makes suggestions for enhancements and improvements to database

    platforms.

  • Conducts ad-hoc analysis of marketing and database programs. Interprets quantitative and

    qualitative data to provide data driven marketing recommendations.

  • Creates and provides daily, weekly, and monthly analytics reports and dashboards to key

    managers by determining KPIs used to identify areas of opportunity for generating

    incremental revenue, while automating the production whenever possible.

    Works with data models, identifies and utilizes reporting tools, and aids in the development

    of solutions and decisions on managing and evolving the database, player development, and

    promotional areas.

  • Develops and presents comprehensive presentations to leadership in order to articulate and

    depict best practice recommendations for implementation. Prepares for and participates in

    monthly marketing reviews with leadership team.

    Occasional Tasks:

  • Assists with the creation and execution of direct mail campaigns as needed.
  • Work with other Marketing disciplines on special projects.
  • Provides on-site assistance with promotional events
  • Bachelor’s degree in one of the following areas: Marketing, Finance, Engineering, Statistics,

    Mathematics, Business, or Accounting.

  • Three or more years of experience in Database Marketing, working on direct mail campaigns in a CRM

    platform.

  • One or more years of Digital Marketing experience, working with a marketing automation platform

    such as Marketo or Adobe.

  • Strong knowledge of database/direct mail program design, production, and fulfillment.
  • Strong analytical skills required, including, but not limited to, financial modeling, operations reviews,

    statistical analysis, forecasting, marketing studies, optimization analytics, etc.

  • Preferred experience in the casino industry.
  • Preferred experience with Business Intelligence tools.
  • Experience in utilizing advanced marketing and analytical software such as VizExplorer, Adobe,

    Tableau, etc.

  • Must be able to manage numerous projects simultaneously at various stages of development.
  • Excellent verbal and written communication skills.
  • Expert-level experience with SQL and Excel.
  • Excellent organizational skills.
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    Mystic Lake Casino Hotel

    2400 Mystic Lake Casino Hotel

    Prior Lake, MN 55372

    Casino & Hotel
    Managed By Shakopee Mdewakanton Sioux Community

    Mystic Lake Casino Hotel

    IT'S YOUR TIME TO SHINE

    APPLY TODAY

    Mystic Lake Casino located in Prior Lake, MN. Mystic Lake offers a luxurious hotel, an indoor atrium pool and seven unique restaurants, including an award-winning buffet. Mystic Lake is conveniently located 25 minutes from downtown Minneapolis, Mall of America and the airport. The 125,000 square foot casino features 4,000 slots and 100 table games.

    In 2018, Mystic Lake opened Mystic Lake Center, a new event space and hotel tower. Offering state-of-the-art technology, this 70,000- square-foot venue hosts groups of all sizes for conferences, expos, weddings and other events. With 766 new and renovated modern hotel rooms, Mystic Lake is one of the largest hotels in the Twin Cities area.

    We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the casino's success. 

    We reward our team members with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (8 cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership.  In addition, full time team members are eligible for medical and dental insurance, 3 weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement.

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