ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Directs the team in promoting brand loyalty through exceptional customer service, utilizing Forbes 5 Star standards. Ensure a positive guest experience by implementing personalized interactions, anticipating needs, and resolving issues promptly. Drives results through staff development and training programs, monitors results through evaluation, inspection, and analysis, and ensures effective processes, positions, and performance management systems are in place. Supports the Facilities Department management and ensure the performance management cycle is completed annually.

2.    Actively promotes Forbes 5 Star standards by setting service expectations in answering guest questions, providing information, greeting guests, and other guest assistance when needed. Evaluates and oversees the operation, maintenance of the Casino physical facilities, and multiple projects.  Oversee and verifies training record regularly to ensure all team members are properly trained and operating in consideration of all safety and cleanliness requirements and regulations.

3.    Develops short and long-term strategic and tactical plans to identify areas for improvement and develop strategic plans to address them. The ultimate goal is to maximize efficiency and cost-effectiveness within Facilities and drive positive change and contribute to the success of the department.  Plans and participate in Facilities budget process including but not limited to the following: develop and manage, gather data/research, working with all divisions, year-to- year analysis, forecasting, implementation, prioritizing and maintaining. In the absence of the Director, perform all essential duties and responsibilities of the Director.

4.    Networks and collaborates well with other Casino departments and develops strong working relationships with respective leadership. Provides direction and mentorship to Facilities managers: Facilities Maintenance Operations, Building Systems Support, EVS and Operations Support.  Develops customer service standards and performance evaluations.

5.    Partners closely with Human Resources Business Partners to resolve employee conflicts, issues disciplinary action and documentation, mediates due process meetings, and administers all aspects of the collective bargaining agreement.

6.    Conducts and participates in high-level meetings. Maintains occupational knowledge and skills by conducting research, attending seminars, educational workshops, classes, and conferences.

7.    Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

 EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Facility Management or Business-related field required.

• Minimum three (3) years of experience in Facilities maintenance management required.

• Minimum three (3) years supervisory experience required.

• Hotel and/or Casino management experience preferred.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Experience working in a fast-paced work environment with competing priorities and meeting tight deadlines.

• Proficient in Microsoft Office (Word, Word Perfect, Excel) as well as Purchasing Net Software, Groupwise, and AutoCad.

• Read, understand, and explain blueprints and schematics.

• Knowledge of SDS (Safety Data Sheets) and be able to give safety instructions to team members.

• Knowledge of emergency shut-off procedures for gas, water, electric, etc.

• Ability to perform well under tight deadlines.

• Aware of safety guidelines when using required chemicals, equipment, tools, and techniques while performing job duties.

• Knowledge of HVAC, electrical, mechanical, plumbing, alarm and fire systems.

• Strong communication skills.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following:

  • ☒ Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

  • ☐ Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.

  • ☐ No Driving Responsibilities: Role does not require a driver’s license or insurance.

San Manuel will make reasonable accommodations in compliance with applicable law.