The Vice President Table Games is responsible for the strategic planning and leadership of all aspects of the Table Games department with a primary focus on maximizing table gaming revenue and increasing guest experience. Directs the improvement of revenue through creating a competitive advantage, creating an analytics-based culture, managing table game options and placement, while maintaining attention to guest enjoyment and satisfaction. Oversees the department and ensures the Table Games operations and staff provide friendly and efficient service to internal and external guests. Develops strategic goals and translates them into tactical plans, as well as provide leadership to ensure goals and expectations by the Tribe are attained.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides strategic insight, direction, and oversight to the Table Games department to ensure a successful and continuous operation. Ensures the department’s compliance with Tribal, State, Federal, and NIGC regulations. Investigates reports of variances and takes the appropriate action.2. Oversees the maximization of table games profitability by reviewing in-depth analysis and identifying revenue opportunities. Understands that Table Games is a 24-hour revenue and service department, monitoring guest activities during peak and off-peak periods.3. Oversees the creation of new policies and procedures for all new table games. Collaborates with surveillance and compliance to ensure that applicable gaming procedures and regulations are properly implemented and adhered to. Ensures that the proper conduct and integrity of all table games operations are maintained. 4. Demonstrates an expert working knowledge of the table games industry. Stays abreast of competitor table games product & service offerings, new technologies and cutting-edge trends significant to table games and gaming operations. Attends relevant industry conferences, conventions, tradeshows, expositions, etc. and networks with industry experts.5. Demonstrates comprehensive understanding and competence in table gaming performance analysis and familiarization including floor layout and configuration utilizing standard analysis practices, tools and applications. Develops strategic business plans, and annual operating and capital budgets. Oversees preparation, planning and forecasting of capital investments, direct expenses and gaming revenues. Directs the budget management for the department. Ensures budget is complete, accurate and in line with Tribe goals.6. Provides constructive feedback to the SVP Casino Operations on necessary changes and improvements; implements and monitors approved changes. 7. Develops, implements and communicates long-term direction and goals to Table Games department. Regularly reviews and recommends changes/revisions, where necessary, to internal controls that relate to the Table Games Department operations.8. Demonstrates a service culture that is focused on internal and external customers while creating consistent service expectations. Exhibits ability to communicate in a clear, friendly and positive manner with internal and external guests. Maintains high morale through support, appreciation and development of Team Members.9. Oversees regulatory compliance, product acquisition, placement, productivity and maintenance. Regularly evaluates all Table Games department policies and procedures for effectiveness and possible areas of improvement or efficiencies. Reviews the policies and procedures of the Table Games department to monitor internal controls and ensure protection of the gaming assets, updating such as needed to align with best practices, maintaining high level of regulatory compliance.10. Performs other duties as assigned to support the efficient operation of the department and the property as a whole.
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Bachelor’s degree in Finance, Business Administration or a related field is required.
Master’s degree is highly preferred.
Minimum of twelve (12) years of experience in table games is required.
Minimum of ten (10) years supervisory experience required.
Experience in large-scale gaming operations.
Related, relevant, and/or direct experience may be considered in lieu of the minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA)
Must be culturally competent and effective in a multi-cultural environment.
Effective at presenting information and responding to questions and/or concerns from management, staff, customers, public groups, regulatory agencies, and/or the Tribal Council.
Strong leadership and people management skills required with good motivational and collaboration emphasis; communicates change effectively, overcomes resistance and builds commitment.
Demonstrates ability to communicate in a clear, friendly and positive manner with internal and external guests.
Experience in leading teams of all levels including influencing others in a highly complex enterprise.
Must be a creative innovator, strategic and thought thinker, planner, and executor and be able to successfully build or be intimately familiar with all enterprise matters.
REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
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Select One of the Following:
☐ Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
☒ Driving Responsibilities: Role requires regular commuting between locations. A valid driver's license and vehicle insurance with minimum liability limits is required. Role will not operate or drive Tribe-owned vehicles or patron vehicles.
☐ No Driving Responsibilities: Role does not require a driver’s license or insurance.
San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!