Under the direction of the Supervisor, Transportation, the Licensed Bus Operator provides best-in-class safe, professional, and efficient transportation service to internal and external guests aboard passenger buses. Delivers exceptional quality service in alignment with brand standards/expectations for all guests– requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes by creating a positive and productive working environment for patrons and employees. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.    Is responsible for operating passenger vehicles abiding by all federal and state passenger carrier regulations.  Expertly operates vehicles with extreme care and attention to detail ensuring safe passenger transportation. Exhibits exceptional display of enthusiasm for service and desire to deliver passengers to and from assigned destinations based on specific time schedules.  Consistently maintains traffic and weather condition awareness to avoid seen and unseen road hazards.  Responsible for identifying any in-operation mechanical malfunctions to ensure the safe transportation of guests.  Operates ADA-accessible lift when needed.  Professionally relays operational updates via radio communication, including but not limited to road hazards, unsafe traffic and environment conditions, location, load status, and estimated arrival and departure times.  2.    Strictly adheres to all Federal Department of Transportation and California State rules and regulations that govern passenger carriers.  Exercises maximum regard for all transported guests safety and welfare during vehicle operation.  Completes federally mandated pre-and post-trip inspections to ensure vehicle compliance established by the Department of Transportation.   Up to date with the ever-changing vehicle out-of-service criteria, set forth by North American Standard Out-Of-Service Criteria.  Reports any condition of concern to leadership regarding vehicle issues/defects that may affect driver and passenger/guest safety.  In the event of an accident, Drivers are responsible for safely removing passengers onboard the bus.  Abides by all rules and regulations stated in California commercial driver handbook.  Responsible for reporting all accidents, vehicle damage, and passenger safety situations and concerns to appropriate parties.  3.    Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists guests in all inquiries in connection with resort and casino services, hours of operations, key resort and casino personnel, and in-house events.4.    Maintains a neat and clean working environment by sweeping out vehicles, cleaning up spills, disposing of trash, and cleaning windows/mirrors for visibility.  5.    Performs other duties as assigned to support the efficient operation of the department.

 EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.

• Minimum three (3) years of commercial driving experience required.

• Minimum five (5) years equivalent combination of route delivery driver, including but not limited to, postal driving, medical transport, and delivery of goods and services required.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

• Must be 21 years of age or older.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• School pupil activity bus (SPAB) certificate preferred.

• Advanced vehicle operations knowledge and intermediate maintenance experience preferred. 

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Select One of the Following for Driving Responsibilities: Authorized Driver: Role requires operation or driving of Tribe-owned vehicles or driving patron vehicles. A valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!