Description

Job Overview

The Security Officer II is responsible for the security, safety of the guests, employees and visitors. The Security Officer II is also responsible for the security and control of the casino’s property and its assets.  This position involves a high level of guest contact and customer service, and may involve handling problem guests.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Schedule

Security Team operate 24 hours a day/7 days a week. Days/shifts are assigned to meet the needs of the organization, and are subject to change to meet the needs of the organization. Positions include week-end and holiday shifts.

Duties And Responsibilities

• Identifies all under-age patrons seeking to enter any Wind Creek Hospitality facility by requiring valid identification for any patron that appears under the age of 30 years of age
• Prevents access to the gaming floor for anyone under the age of 21
• Monitors alcohol consumption and ensures that alcohol does not leave the property
• Provides security and control of casino, hotel and property assets
• Performs general Security patrols
• Provides medical assistance as required
• Responds to incidents involving guests
• Checks identification, prevents theft and controls crowds 
• Verifies gaming machine access and payouts
• Provides key control and radio communications
• Escorts team members and guests
• Reports employee violations of established policies and procedures, directives, and internal controls to upper management and the Illinois Gaming Board
• Communicates emergency procedures via radio communications
• Patrols entrance/exit doors and parking lots
• Provides security at special events
• Drives company vehicles and shuttles
• Initiate and prepare Security Incident Reports
• Escort chips, cash, and table game drops per company procedures and regulatory requirements
• Report any criminal or suspicious activity without hesitation
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program
• Safeguard the overall integrity of gaming
• Other job duties as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Two (2) years’ experience in law enforcement, military, corrections or other security capacity- required
  • OR One (1) year of experience in a security position within a casino environment– requiredAND successfully complete at a minimum of 80% pass rate basic Security Officer training program within sixty (60) days of employment- required
• Must be State recognized Emergency Care Provider, Emergency Medical Responder or equivalent to include AED and CPR within 90 days of employment
• Must be able to meet and maintain a departmental physical fitness standard- required; the security department may conduct a test that is comparable to the below requirements:
  • Must be able to lift and carry up to 100 lbs for a distance of 300 feet within 120 seconds
  • Must be able to climb 4 flights of stairs in 80 seconds
  • Must be able to run 350 ft in 90 seconds
  • Annually re-test for all physical requirements
• Good writing and verbal communication skills; a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Must complete/pass BASSET and Title#31 training as a condition of employment
• Must successfully pass job interview, including a guest service audition
• Must be able to stand and/or walk for entire shift
• Willing to work odd and irregular hours including nights, weekends and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
• Must have a current State driver’s license and an insurable driving record; for purposes of driving company vehicles

Online applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees, please submit your Internal Job Posting Form to your property’s Human Resources office.