Description

Job Overview

The Cage & Player Services Clerk provides superior customer service by efficiently gathering and processing customer credit data, answering customer questions, supporting the department management team, and organizing and maintaining departmental files/records.  Individuals need to maintain a consistently professional, friendly, and courteous demeanor when interacting with both customers and team members.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities

• Process credit applications in compliance with Wind Creek’s standard operating procedures, Internal Controls, & IGB Regulations
• Assist patrons with credit applications, phone inquiries, and tax documentation
• Updates and processes credit data and gaming reports while maintaining the confidentiality of credit files
• Provides credit information to inquiring casinos upon request
• Maintains and files a variety of Player Services department financial correspondence and records
• Provides administrative and or hands on support to Player Services department
• Develop a working knowledge of any IGB rules, regulations and Internal Controls applicable to this position
• Complete all paperwork in accordance with IGB and approved Wind Creek standards
• Provides prompt, friendly and courteous service to all guests in a confidential manner
• Maintains strict adherence to the department policies and procedures, and a strong knowledge of Title 31 requirements
• Other duties and responsibilities as assigned

Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Proficient in math - a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
• Excellent communication and interpersonal skills in dealing with internal and external customers including vendors, outside technicians, WCI Management and WCI front line staff
• Technical and problem solving skills
• Knowledgeable in all aspects of casino player services/credit operations, preferred
• Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
• Must be able to lift a minimum of 30 pounds
• Must successfully pass job interview, including a guest service audition
• Must be mature, possess the ability to maintain confidentiality, assume responsibility, work independently, and be self-motivated
• Willing and able to work odd or irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must be able to obtain and maintain a Gaming License issued by the IGB as a requirement for this position

On-line applications are accepted at http://www.windcreekhospitality.com/Careers.  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.