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Player Development Manager

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Position Summary

The Player Development Manager directs the development of strategic and annual business plans for the Player Development Department to achieve planned revenue and profit.  This position is also responsible for leading a team of Casino Hosts.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

  1. Contributes specifically to the increased revenue and cost efficiencies as indicated by measured analytical data and meets specific goals as set forth in the Annual Marketing Plan
  2. Responsible for developing strategic plans for the Player Development Department
  3. Develops programs specifically geared to high worth customers: outings, special events, and player events
  4. Develops profiles as needed on rated players to ensure members of guest services know how to adequately service their needs
  5. Establishes a personal relationship with players by communicating on a regular and on-going basis
  6. Develops meaningful business relationships with new high rated players by establishing and actively pursuing their business
  7. Works with the Table Games and Slot Management to ensure rated players are identified
  8. Develops and implements training programs for casino hosts that are specifically geared toward attracting and retaining high worth players
  9. Develops and attracts new customers while maintaining and enhancing relations with existing high value customers
  10. Plays key role in partnering with the creation and execution of various programs and promotions by assisting players in making special arrangements within established company and departmental procedures while ensuring compliance with Minimum Internal Controls
  11. Works closely with the data base team to monitor reinvestment programs including comps and other earned or reward incentives by routinely checking reports and actual transactions
  12. Routinely and periodically spot checks subordinates primary job responsibility tasks, tracking mechanisms and work to ensure compliance with SOP's
  13. Responsible for completing performance evaluations, training guidelines, coaching & mentoring programs according to appropriate standards for all areas of supervision
  14. Manages department schedule to ensure Casino Host coverage
  15. Responsible for helping prepare departmental budgets and report on expenses and revenues periodically to ensure guidelines are being followed
  16. Performs duties in accordance with property compliance and regulation standards as established by the Pueblo of Sandia and governed by the policies of the NIGC and STGC
  17. Leads Casino Host team in achieving outlined goals and action plans
  18. Performs other duties as assigned
  19. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

  1. Provides direct management and supervision to all reporting Team Members, typically for a larger department, operational area or more complex professional department. 
  2. Functions as an advisor to the operations and sets goals that are results oriented, organized, and account for business challenges. 
  3. Guides the team to achieve a well-defined structure and efficient operation. 
  4. Delegates responsibilities to the most qualified Team Members through observing and understanding strengths and weaknesses. 
  5. Creates an environment of teamwork, through communicating common goals, shows appreciation for team members contributions and on-going support, and leads by example. 
  6. Collaborates and communicates effectively in a professional and articulate manner. 
  7. Demonstrates strong knowledge of all reporting departments/operational areas.
  8. Strong analytical and critical thinking skills to identify problems, generate solutions, and implement them.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

  1. Demonstrated abilities in maintaining consistent high quality quest service levels.
  2. Must possess excellent communication skills.
  3. Knowledge and abilities to increase revenues and controlling expenses.
  4. Ability to negotiate contracts and maintain ongoing business relationships.
  5. Excellent presentation skills in English.
  6. Ability to multi-task and prioritize.
  7. Ability to work well without supervision.
  8. Ability to memorize and retain large quantities of information.
  9. Ability to work in a “smoke filled” environment.
  10. Excellent and proven sales skills.
  11. Ability to maintain composure and show self-confidence.

   Education And Experience  

Required

  1. Bachelor’s degree in business administration, Marketing or related field and three (3) years related experience in the gaming / hospitality / sales / marketing industry. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling seven (7) years may substitute for the required education and experience.
  2. Must be at least 21 years of age.
  3. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

  1. Must be able to obtain and maintain the required STGC Gaming License
  2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required

  1. Work is normally performed in a typical interior/office work environment.
  2. No or very limited physical effort required.
  3. No or very limited exposure to physical risk.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.

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Sandia Resort & Casino

30 Rainbow Road, NE

Albuquerque, NM 87113

Casino Resort

Sandia Resort & Casino

The Sandia Resort and Casino is situated on the Northeast corner of Interstate 25 and Tramway Road in Albuquerque, New Mexico. Since it first opened in 1994, The Sandia Resort and Casino has undergone extensive developments to its property to provide a truly all-inclusive and luxurious experience for visitors.

Owned and operated by the Pueblo of Sandia, it was the very first Indian casino in New Mexico at its opening. Now there are approximately 25 tribal casinos in the state, including Sandia.

The goal was to create an upscale experience that was close to home for New Mexicans, while encompassing Southwestern pride and culture for out-of-state visitors. With friendly customer service and opulent amenities, this goal was not only realized, it made Sandia Resort & Casino the best place for entertainment in the state.

The Vegas-style casino floor offers 140,000 square feet of your favorite games, including more than 2,300 slots, Blackjack, Craps, Roulette, Mini Baccarat, Pai Gow Poker, Three Card Poker, Bingo, Live Keno, and the state's largest non-smoking Poker room.

This is only the tip of the iceberg in regards to all that Sandia Casino has to offer. With the addition of the hotel in 2005, and another expansion in 2014 to add the golf pavilion and parking garage, Sandia Resort & Casino slowly became much more than just a place to game.

Visitors from all over the nation can now get lost in the lights and sounds of the casino floor, relax at the luxurious Green Reed Spa, dive into the outdoor pool, tee off on the 18-hole championship golf course, listen to their favorite singer at the amphitheater, dine at any of the numerous restaurants, bars, and lounges, get married to their best friend, and spend the night in one of the grand, luxury suites – all available onsite.

Come say hello to New Mexico’s best place to play – Sandia Resort & Casino!

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