Position Summary

Supervises dispatch staff and daily operations of the communications center. Dispatches tribal law enforcement, fire, EMS, rescue, and other tribal support service units to all emergency and non-emergency scenes and calls; provides responders with complete and accurate information to ensure officer safety and prompt response. Communicates with other outside agencies both by radio and telephone as needed.

Our philosophy is built on the principals of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Oversees the dispatching of Police, EMS, fire, and tribal support services ensuring calls are handled in a timely and efficient manner.
2. Implements and maintains dispatch schedule to ensure all shifts have adequate coverage.
3. Maintains timekeeping system; edits timesheets and submits payroll by scheduled deadline.
4. Maintains a written log of telephone and radio calls, quality check reports and data entries for accuracy.
5. Serves as manager for a 911 Public Service Answering Point (PSAP); maintains equipment and schedules for repairs as needed.
6. Provides a variety of general information to community residents, road and weather conditions and travel directions.
7. Maintains updated files of current warrants, criminal complaints, civil complaints, restraining orders, and probation paperwork.
8. Prepares statistical reports on calls for service, 911 activity, crime types, officer calls reports, and traffic data on request by the Police Chief and/or Police Captain.
9. Screens incoming radio and telephone calls and makes appropriate referrals to the shift supervisor or other law enforcement officers.
10. Issues memos, procedures and directives in relation to operation of Communications Center.
11. Maintains Master Street address guide for the Pueblo of Sandia and updates data base; prepares bi-annual Master Street address guide and publishes new guide.
12. Troubleshoots RMS/CAD, radio and other communications equipment and contacts vendors or IT to resolve issues; ensures equipment is in proper operational order.
13. Maintains current working knowledge of trends in emergency communications.
14. Keeps leadership and other departments informed of status of department activities by attending meetings and submitting reports.
15. Hosts regular staff meetings to ensure communication among staff regarding program related activities.
16. Assists with development of; interpreting of and uploading SOP, policies and rules and regulations.
17. Conducts employee evaluations using departmental rules, regulation, laws and professional standards of conduct. Recommends disciplinary actions.
18. Ensures compliance of NMLEA Public Safety Communicator Certifications.
19. Provides career coaching through mentoring and arranges for outside training opportunities when possible. 

20. Punctual and regular attendance is an essential responsibility for all team members and are expected to  

      report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for  

      Pueblo Sandia.

 Additional Responsibilities

1. Perform other job-related duties as assigned.
2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. 
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.  
4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Knowledge of and follows applicable federal, state, county and local laws, regulations and requirements.
2. Knowledge of department organization, functions, objectives, policies, and procedures.
3. Knowledge of federal communication commission rules and regulations required.
4. Knowledge of budget preparation.
5. Knowledge of the scope, landmarks and geographical locations within The Pueblo of Sandia boundaries.
6. Knowledge of principles and practices of radio dispatch and communication.
7. Skill in preparing, reviewing, and analyzing operational and financial reports.
8. Skill in supervising, training, and evaluating staff.
9. Skill in making effective decisions in emergency situations.
10. Ability to perform duties under stress, maintain composer and professionalism under stressful conditions and in the face of provocation.
11. Ability to maintain confidentiality of information as directed by tribal and police policies.
12. Ability to communicate efficiently and effectively both verbally and in writing.
13. Ability to establish and maintain good working relationships with the individuals of varying social and cultural backgrounds.
14. Ability to create and present effective speeches and presentations.
15. Ability to analyze situations and adopt appropriate courses of action.

16. Ability to make solid decisions and exercise independent judgement

.

17. Ability to create an environment of teamwork.

   Education And Experience

 Required

1. High School diploma or GED equivalent required.
2. Five (5) years’ experience as a communications operator or dispatcher including two (2) years in a supervisory capacity.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must possess and maintain the following current licenses and/or certifications:
   1. NMLEA Public Safety Telecommunicator Certification
2. Must obtain and maintain NCIC (National Crime Information Center) Certification within 60 days of hire.
3. Must obtain and maintain First Aid/CPR Certification within 60 days of hire.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Must be able to lift at least 25 lbs.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions

Required

SEE REFERENCE MATERIAL ON WORKING CONDITIONS.

1. Work is generally performed in indoor settings in emergency and extremely stressful situations.
2. Noise level is usually moderate.
3. Frequent interaction with the public.
4. Evening and weekend work required.
5. Subject to hazards such as common colds and influenza.
6. Duties may involve walking, standing, sitting, crouching and kneeling
7. Specific required movements include the following: (25 lbs. Maximum)
   • Trunk-bend, twist, rotate, push, pull, carry          
   • Arms-bend, twist, rotate, push, pull, carry
   • Legs-reach, carry push, pull, lift
   • Hands-grasp, manipulate, finger, and overall dexterity, eye and hand coordination

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.