Position Summary

Under the leadership of the Director of Slot Operations, this position will assist in the supervision, administration and coordination of the day to day slot operations.  Will work with the Director to develop and achieve goals and objectives for the department.  Provides leadership and motivation to staff at all levels to ensure a consistent and professional department image. 

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

Essential Duties And Responsibilities

1. Provides excellence in customer service and ensures the same from all employees.
2. Assists the Director of Slot Operations in the development, implementation and monitoring of slot policies and procedures to ensure compliance with the goals and objectives of Sandia Casino.
3. Directs Assistant Shift Managers and Slot Supervisors in coordinating the work of their assigned employees and assigned areas of responsibility to assure shift continuity.
4. Performs assigned slot department activities in accordance with policies and procedures prescribed in the Sandia Casino System of Internal Controls.
5. Assists in the development, implementation and monitoring of the Slot Department budget.
6. Identifies staff development needs and ensures recommended training is completed. Responsible for training staff on current and new technology of slot machines.
7. Oversees scheduling of all shift employees and ensures payroll is completed.
8. Communicates information to incoming Shift Manager.
9. Effectively deals with routine guest complaints and concerns; investigates and resolves issues with optimal outcome.
10. Approves and verifies large jackpot pay outs per internal controls and Title 31 reporting regulations.
11. Responsible for hiring and training of slot employees. Administers disciplinary actions consistent with Policies and Procedures.
12. Ensures adherence to federal cash reporting requirements.
13. Conducts/Ensures that employee Performance Appraisals are done in a timely manner.
14. Performs additional duties and responsibilities as necessary or assigned.
15. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. 

 Additional Responsibilities

1. Provides direct management and supervision to all reporting
2. Team Members typically for a larger department, operational area or more complex professional department.  Functions as an advisor to the operations and sets goals that are results oriented, organized, and account for business challenges. 
3. Guides the team to achieve a well-defined structure and efficient operation. 
4. Delegates responsibilities to the most qualified Team Members through observing and understanding strengths and weaknesses. 
5. Creates an environment of teamwork, through communicating common goals, shows appreciation for team members contributions and on-going support, and leads by example. 
6. Collaborates and communicates effectively in a professional and articulate manner. 
7. Demonstrates strong knowledge of all reporting departments/operational areas.
8. Strong analytical and critical thinking skills to identify problems, generate solutions, and implement them.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities  

1. Ability to supervise, direct and assign work.
2. Ability to make judgments and decisions regarding customer employee complaints.
3. Ability to implement and administer disciplinary procedures.
4. Ability to analyze and develop timelines, project resources, monitor and evaluate results.
5. Ability to develop and implement policies and procedures.
6. Ability to develop and administer a slot budget.
7. Ability to deal effectively with the general public and casino staff.
8. Ability to write reports and maintain slot files and employee schedules.
9. Ability to develop and implement training needs for employees and Tribal members.
10. Knowledge of Casino operations, Tribal, federal and state reporting requirements.
11. Knowledge of all slot and gaming equipment.
12. Ability to work under extreme pressure and levels of stress.
13. Ability to count and verify large sums of money: coin/cash.
14. Ability to recognize and process jackpot payouts.
15. Must be able to read, write and speak English fluently.

   Education And Experience

Required

1. High School Diploma, GED Certification or equivalent.
2. Five (5) years of slot operations experience in a management role.
3. Must be at least 21 years of age.
4. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

Preferred

Bachelor’s Degree in Business Management or related field.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience

Licenses/Certifications/Registrations

1. Must be able to obtain and maintain the required Gaming License.
2. Will require a post-offer, pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required

1. Work is performed indoors.
2. Work hours subject to change with overtime work required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards which may cause personal bodily harm; smoke, common colds, influenza, dust, odors, and elevated noise levels.
5. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.
7. Specific required movements include the following:
   • Trunk – bend, twist, rotate, push, pull, and carry
   • Arms – reach, carry, push, pull, lift, twist, and rotate.
   • Legs – lift, push, pull, twist, and rotate.

Hands – grasp, manipulate, bilateral coordination, eye and hand coordination, overall finger dexterity.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.