Position Summary

Responsible for providing Guest Services associated with the operation of the Transportation Department, and the Valet Department

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Delivers the highest level of service while interacting with guests, peer and other Sandia employees.
2. Travels to assigned destinations, transporting guests to and to and from the casino, resort, airport and other approved destinations.
3. Completes a pre-inspection and completes all information on inspection sheet on vehicle prior to departure.
4. Appropriately communicates to and acknowledges all information provided by the dispatcher.
5. Acknowledges and follows the set department standard operational procedures.
6. Complies with all traffic regulations.
7. Assists passengers and their baggage/s. Assists in the loading and unloading of baggage in baggage compartment/s.
8. Reports delays of events, traffic citations, incidents and accidents.
9. Advises passengers on the safety requirements while traveling and may remind guest to remain seated or act in an orderly manner while in vehicle.
10. Regulates heating, lighting and ventilating systems for passenger’s comfort.
11. Makes minor repairs or replacements to vehicles and changes tires if needed.
12. Always maintains cleanliness of vehicle/s.
13. Builds a professional relationship with internal and external contact while maintaining a friendly and approachable demeanor.
14. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.

 Additional Responsibilities

1. Performs other job-related duties as assigned. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. 
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. 
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Knowledge of vehicle/s and vehicle usage of air brakes.
2. Knowledge of city of Albuquerque streets, roads, airports and surrounding areas.
3. Excellent guest service skills.
4. Knowledge of hazards and standard safety practices related to the operation of assigned vehicles.
5. Knowledge of the operations, services, activities, promotions of the resort, casino and transportation programs.
6. Ability to drive in adverse weather conditions.
7. Ability to maintain and update proper certifications.
8. Ability to respond to requests and inquiries from the general public.

   Education And Experience

Required

1. Must be at least 25 years of age.
2. High School diploma or GED equivalent required.
3. One (1) year of experience in guest services and /or dealing with the general public
4. Ability to drive Manual and Automatic Transmission vehicles.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must possess and maintain a valid, unrestricted New Mexico Driver’s License. 
2. Class B CDL with Passenger endorsement is preferred.
3. Must be able to successfully pass a stringent background investigation.
4. Will require a pre-employment and random drug screening.

                      Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                                 Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Crouching

Bending the body downward and forward by bending leg and spine.

Feeling

Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity

Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (up to 50 lbs.)

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 50 lbs.)

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 50 lbs.)

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

The worker is subject to:

1. Visual acuity requirements: to operate motor vehicles or heavy equipment.
2. Activities occur inside and outside. Outdoor work is subject to temperature extremes and inclement weather conditions.
3. Noise: There is sufficient noise to cause the worker to shout to be heard above the ambient noise level.
4. Hazards: Includes a variety of physical conditions, such as proximity to moving vehicles, exposure to high heat or extreme cold. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement, asphalt structures and surfaces.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.