Position Summary

Assists in the coordination of hotel food services, meeting facilities, and catering for assigned groups after they are booked. Assists in the marketing of conference services, blocking meeting facilities, coordinating catering arrangements, and supervising staff.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Responsible for assigned group meeting guests, ensuring they receive friendly, courteous and timely service.
2. Coordinates meeting conferences utilizing resort facilities.
3. Blocks the conference facilities and the scheduled rooms for conference programs.
4. Communicates customer/conference needs and objectives to operation departments using Banquet Event Orders and Group Resumes.
5. Coordinates scheduling of facilities and banquet services with conference officials and facilities managers.
6. In the absence of the Catering Services Manager, manages the progress of the conference daily checks with conference organizer and assures guest any problem is resolved immediately.
7. Participates in the development of operating goals and objectives; recommends,
8. Implements, and administers methods and procedures to enhance operations.
9. Provides Food and Beverage Manager timely convention customer feedback from post convention reports.
10. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

1. Performs miscellaneous job related duties as assigned.
2. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. 
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. 
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Knowledge of cash management principles and/or procedures.
2. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
3. Ability to develop and deliver presentations.
4. Ability to investigate and analyze information and to draw conclusions.
5. Records maintenance skills.
6. Ability to analyze and solve problems.
7. Ability to supervise and train staff, including organizing, prioritizing, and scheduling work
8. assignments.
9. Ability to schedule events and/or facilities usage.
10. Ability to communicate effectively, both orally and in writing.
11. Knowledge of marketing strategies, processes, and available resources.
12. Ability to foster a cooperative work environment.
13. Employee development and performance management skills.
14. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
15. Ability to plan, organize and direct multiple programs and activities.
16. Knowledge of contract documents and specifications.
17. Ability to develop, plan, and implement short and long range goals.
18. Ability to assess contract compliance and product/service quality.
19. Ability to make administrative/procedural decisions and judgments.
20. Knowledge of general accounting principles.
21. Knowledge of university invoicing procedures.
22. Skill in budget preparation and fiscal management.
23. Skill in the use of computers, preferably in a PC, Windows based operating environment.
24. Negotiating skills.

   Education And Experience 

Required

1. High School Diploma, GED certification or equivalent.
2. A Bachelor’s or Associates degree in Business Administration, Marketing, Communication, Hospitality Management or related field and two (2) years’ experience in a 3 or 4 star hotel.

Note:  Any combination of education from an accredited college or universityin a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.

License/Certifications/Registrations

1. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
2. Must be able to successfully pass a stringent background investigation.
3. Will require a pre-employment and random drug screening.

                    Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                             Description

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required

1. Work is performed indoors.
2. Work hours subject to change with overtime work required.
3. Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
4. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
5. Duties may involve extended walking and standing for long periods of time.
6. Must be able to lift at least 25 lbs and push or pull at least 25 lbs.
7. Specific required movements include the following:
   • Trunk- bend, twist, rotate, push, pull, carry.
   • Arms – reach, carry, lift, twist, and rotate.
   • Legs – lift, push, pull, twist, and rotate.
   • Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.