Position Summary

Under general supervision, performs activities in support of the Deli area. Ensures that all guests receive “Far from Ordinary” service and that all transactions are conducted efficiently and accurately.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

Register And Cash Handling

1. Provides excellent customer service and establishes guest perception of superior guest service as that of exceptional hospitality and friendliness.
2. Greets every guest with a warm greeting as well as a positive parting remark that expresses gratitude for their business.
3. Maintains control and balance of bank and revenues to ensure accurate tendering throughout shift, whereas monthly variances do not exceed more or less than five dollars.

Food Expediting

1. Ensures that all items served to our guests are of high quality and presented consistently.
2. Follows prescribed menu in setting up hot and cold food lines, chooses proper utensils and ensures appropriate temperatures for menu items.
3. Serves a range of hot and cold food items from counters and steam tables; adds relishes and garnishes according to instructions, ensures that appropriate portions are served.

Bussing

1. Maintains a clean and organized dining area that is free of debris.
2. Ensures that the cleanliness of the work and dining areas are properly maintained and that opening and closing side work is completed daily by shift as assigned.
3. Ensures proper temperature requirements are maintained at all times as well as temperature logs completed as required.
4. Ensures that health and safety regulations are maintained at all times.
5. Participation in daily stand-up meetings to ensure proper information is understood.
6. Timely completion of computer assisted training as required.
7. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team Members In This Capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.  
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. 
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. 
4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Ability to follow instructions.
2. Exhibiting a strong commitment to the organization.
3. Maintain the highest standard of personal hygiene.
4. Ability to deal effectively and professionally with the general public and be attentive to customer’s needs.
5. Knowledge of minimum temperature requirements for food/drink preservation.
6. Knowledge of Tribal, Federal, State and local sanitary regulations regarding the preparation, maintenance, storage and sales of food/drink products.
7. Ability to work harmoniously and professionally with co-workers and supervisors.

   Education And Experience 

Required

1. Must be at least 18 years of age.

Preferred

1. High School Diploma, GED certification or equivalent.
2. Experience in restaurant or food service capacity.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations

1. Must successfully complete the New Mexico Food Handlers course upon hire.
2. Must be able to successfully pass a stringent background investigation.
3. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Grasping

Applying pressure to an object with the fingers and palm.

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling

Bending legs at knee to come to a rest on knee or knees.

Lifting

Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling

Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing

Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

1.    Work is performed indoors and outdoors.  Outdoor work is subject to extreme temperatures and inclement weather conditions.
2.    Work hours are subject to change with overtime work required.
3.    Ability to work a flexible scheduled including weekends and holidays.
4.    Subject to hazards, which may cause personal bodily harm; smoke, common colds, influenza, dust, odors and elevated noise levels.
5.    Tasks may be performed on uneven, inclined, hard and soft-carpeted floors, outdoor

surfaces, cement structures and surfaces.

1.    Duties may involve walking, standing for long periods of time, sitting and crouching.
2.    Specifically required movements include the following:

• Trunk - bend, twist, rotate, push, pull, carry
• Arms – reach, carry, lift, twist, and rotate
• Legs – lift, push, pull, twist, and rotate
• Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.