Position Summary

Under the direction of the Slot Supervisor, the Slot Floor Attendant is responsible for providing prompt and excellent service to all guests on the gaming floor to include expediting service calls, verifying jackpots, expediting jackpot paperwork, and accurately paying jackpot payouts. Additionally, the Slot Floor Attendant is responsible for fixing minor machine errors and keeping the gaming floor clean and organized.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Provides excellent customer service and establishes guest perception of the slot department as that of exceptional hospitality and friendly.
2. Counts, verifies and signs for banks issued.
3. Completes customer transactions and conversions of cash, chips and coins.
4. Acts as host and answers customer concerns and questions.
5. Responsible for recognizing slot codes on slots, clearing simple cash in and cash out jams, and notifying supervisors of more serious malfunctions.
6. Assists slot technicians with minor repairs when necessary.
7. Effectively explains slot machine pay out schedules to patrons.
8. Obtains W9’s, generates and records W2-G’s, and 1042s.
9. Completes and verifies large jackpot payouts per Internal Controls and Title 31 reporting regulations.
10. Must be capable of comprehending and conveying various property events to slot players.
11. Adheres to Title 31 procedures.
12. Walks the floor to ensure timely service to our guests.
13. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia. 

 Additional Responsibilities

1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.
2. Team members in this capacity: Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
3. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
4. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. 
5. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.
6.  Performs additional duties and responsibilities as necessary or assigned.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities  

1. Ability to deal effectively with the general public and casino staff.
2. Knowledge of Casino Operations, Tribal, federal and state reporting requirements.
3. Knowledge of slot and gaming equipment.
4. Ability to work under extreme pressure and levels of stress.
5. Ability to follow instructions.
6. Ability to count and verify large sums of money: coin/cash
7. Ability to recognize and process jackpot pay outs.
8. Ability to read and understand slot codes and pay out combinations.
9. Ability to use a 2 way radio.

   Education And Experience

Required

1. High School Diploma, GED certification or equivalent.
2. Six (6) months customer service experience.
3. Must be at least 21 years of age.

Preferred

Experience in a slot department.

Licenses/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.
3. Must possess and maintain a valid, unrestricted New Mexico Driver’s License.

                         Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                                    Description

Hearing

Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Reaching

Extending hand(s) and arm(s) in any direction.

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Seeing

The ability to perceive the nature of objects by the eye.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required

1.  Work is performed indoors.
2. Work hours subject to change with overtime required.
3. Must be able to work long hours under stressful conditions.
4. Subject to hazards which may cause personal bodily harm, smoke, common colds, influenza, dust, odors, and elevated noise levels.
5. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
6. Duties may involve walking, standing for long periods of time, sitting and crouching.
7. Specific required movements include the following:

• Trunk-bend, twist, rotate, push, pull, and carry.
• Arms-reach, carry, push, pull, lift, twist, and rotate.
• Legs-lift, push, pull, twist, and rotate.

1. Hands-grasp, manipulate, bilateral coordination, eye and hand coordination, overall and finger dexterity.

The Content Of This Job Description Does Not Restrict Management’s Right To Assign Or Reassign Duties And Responsibilities To This Job At Any Time.

The Job Description Reflects The Assignment Of The Essential Functions Of The Current Position But Does Not Prescribe Or Restrict Tasks That May Be Assigned. The Essential Functions Are Specified But Are Subject To Change At Any Time For Various Reasons, Including Management Discretion.

The Pueblo Of Sandia Reserves The Right To Make Changes To The Job Description Whenever Necessary.

Selected Candidates Must Submit To And Pass A Pre Employment Drug And Alcohol Screening As Part Of The Pre Employment Process.  Drug And Alcohol Screening Will Continue Through Post Hire Testing To Be Conducted By A Third Party Random Number Generator.  Selected Candidates Must Submit To And Pass A Criminal Background Screening As Part Of The Pre Employment Process.

The Pueblo Of Sandia Is An Equal Opportunity Employer (Eoe). Qualified Applicants Are Considered For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Age, Marital Status, Disability, Sexual Orientation, Or Any Other Characteristic Protected By State Or Federal Law.