Position Summary

Manages the Poker Room during an assigned shift. Creates and administers the dealer rotation throughout the Poker Room. Ensures that dealers are adhering to the rules, procedures, and gaming regulations. Handles jackpot payoffs during a shift.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties and Responsibilities

In the absence of and/or assists Poker Manager in all the following:

Responsible for all Poker Room operations when on duty.

Assists in the planning and implementation of policies, rules and directives to accomplish department objectives. Improves and standardizes house rules and procedures.

Directs supervisors in coordination the work of their assigned employees and assigned areas of responsibilities to ensure shift continuity.

Ensures strict adherence to the Sandia Resort and Casino System of Internal Controls.

Directs and monitors supervisors and employees to ensure game protection and loss prevention techniques as well as protecting all sensitive equipment.

Evaluates and continuously compares the performance of the Poker Room operations and standards. Analyzes abnormal deviations from the norm and takes corrective action when necessary.

Ensures Poker Room operations comply with gaming laws and regulations.

Responsible for timekeeping system scheduling of all shift employees.

Responsible for ordering supplies utilizing SWS.

Works to ensure compliance with all dealing procedures.

Makes the ultimate decisions regarding any disputes on the games.

Responsible for ensuring timely submittals of performance appraisals of assigned staff.

Provides excellence in customer service and ensures it from all employees.

Helps with the hiring process including interviewing and selection.

Must make “gray area” decisions

Responsible for all attendance tracking

Deals effectively with customer problems/complaints.

Maintains proper impress bank for all games.

Serves as role model for subordinates.

Assists with tournaments, jackpots and promotions.

Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 

 Additional Responsibilities

Perform additional duties and responsibilities as necessary or assigned.

Provides immediate supervision to front line Team Members.

Sets business parameters and delegates day-to-day tasks to achieve operational objectives. 

Provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members. 

Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence.

May support management in the completion of administrative responsibilities. 

Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale. Creates an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support.

Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities 

Ability to supervise and direct the work of employees.

Ability to plan and implement work schedules.

Ability to deal effectively with the public.

Ability to work odd and unusual hours, including weekends and overtime.

Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.

Ability to write and prepare standard reports and documents.

Knowledge of all Poker Room game rules and regulations.

Ability to administer proper procedures/payouts for bad beat jackpots.

Ability to administer all procedures for tournaments.

Knowledge of all applications for timekeeping systems such as Kronos.

   Education and Experience  

Required:

High School Diploma, GED certification or equivalent.

Two (2) years supervisory experience in casino Poker Card Room management and Administration preferred.

Must be at least 21 years of age.

Must be able to read, write and speak English fluently.

Note:  Relevant work experience or education may be substituted to satisfy education and/or work experience. 

License/Certifications/Registrations 

• Must be able to obtain and maintain the required STGC Gaming License.
• Will require a pre-employment and random drug screening.