Position Summary

Manages and directs the daily activities of the Poker Room. Responds to questionable activities by employees or customers and takes appropriate action to correct the situation. Maintains integrity and security of all games, monies, and personnel.  Ensures compliance with federal and state gaming regulations.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.  

 Essential Duties And Responsibilities

1. Supervises, directs and/or performs activities designed to provide quality customer service and establish guest perception of the Poker Card Room as that of exceptional hospitality and friendliness.
2. Schedules employees work hours for maximum utilization of manpower.
3. Interviews, auditions, hires, disciplines and discharges employees as necessary.
4. Observes employees in the performance of their duties to determine whether they are trained to meet the standards set for their respective positions. Ensures employee development through training for all games and employee relations.
5. Plans and implements policies, rules and directives to accomplish department objectives.  Improves and standardizes house rules and procedures.
6. Directs supervisors in coordinating the work of their assigned employees and assigned areas of responsibilities to assure shift continuity.
7. Ensures strict adherence to the Sandia Resort and Casino System of Minimum Internal Controls.  Meets with the Sandia Tribal Gaming Commission (STGC) to update internal controls as necessary.
8. Directs and monitors supervisor and employees to ensure game protection and loss prevention techniques.
9. Evaluates and continuously compares the performance of the Poker Room operations and standards.  Analyzes abnormal deviations from the norm and takes corrective action when necessary.
10. Plans game types, house rules and limits. Consults with casino management on appropriateness and suitability.
11. Ensures Poker Card Room operations comply with gaming laws and regulations.
12. Requests assistance from Surveillance and Security to ensure the protection of casino assets, customers, employees and casino property.
13. Responsible for timely submittal of all department performance appraisals.  Provides final decisions on levels of any performance-based merit increases.
14. Develops schedules for the Poker Room.
15. Performs additional duties and responsibilities as necessary or assigned.
16. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia

 Additional Responsibilities

1. Provides direct management and supervision to all reporting Team Members, typically for a larger department, operational area or more complex professional department. 
2. Functions as an advisor to the operations and sets goals that are results oriented, organized, and account for business challenges. 
3. Guides the team to achieve a well-defined structure and efficient operation. 
4. Delegates responsibilities to the most qualified Team Members through observing and understanding strengths and weaknesses. 
5. Creates an environment of teamwork, through communicating common goals, shows appreciation for team members contributions and on-going support, and leads by example. 
6. Collaborates and communicates effectively in a professional and articulate manner. 
7. Demonstrates strong knowledge of all reporting departments/operational areas.
8. Strong analytical and critical thinking skills to identify problems, generate solutions, and implement them.

 Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success.  KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, And Abilities

1. Ability to supervise and direct the work of employees.
2. Ability to plan and implement work schedules.
3. Ability to deal effectively with the public.
4. Ability to work odd and unusual hours, including weekends and overtime.
5. Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
6. Ability to write and prepare standard reports and documents.
7. Knowledge of all Poker Room game rules and regulations.

   Education And Experience  

Required

1. Bachelor’s degree in management and five (5) years progressive and responsible experience in casino Poker Card Room Management. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling nine (9) years may substitute for the required education and experience.
2. Five (5) years supervisory experience.
3. Must be at least 21 years of age.
4. Must be able to read, write and speak English fluently.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License.
2. Will require a pre-employment and random drug screening.

                     Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

                                               Description

Seeing

The ability to perceive the nature of objects by the eye.

Walking

Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting

Particularly for sustained periods of time.

Standing

Particularly for sustained periods of time.

Stooping

Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking

Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Working Conditions Required

1. Work is performed indoors.
2. Work hours are subject to change with overtime work required.
3. Subject to hazards, which may cause personal bodily harm, smoke, common colds, influenza, dust, odors and elevated noise levels.
4. Tasks may be performed on uneven, inclined, hard and soft-carpeted floors.  Ability to work a flexible schedule including weekends and holidays.